We acknowledge that some of you may have a few things to consider before making a decision on whether to speak to a counsellor or not. On this page, we endeavour to provide you as much information as possible regarding some of the most common questions that people have in their mind about counselling.
Live Your Story Counselling Services provides assistance during times of distress for individuals, adolescents, couples and families. Difficulties are often experienced during bereavement, relationship breakdowns, family disputes, workplace dissatisfaction, divorce, separation, unemployment, or for those suffering anxiety, depression, anger loneliness, trauma and many more events that affect our emotions and everyday lives. Most of us will at some stage experience any one of these situations and you may find your responses and reactions intense and confusing. When feeling lost, alone and confused, depressed and anxious, stressed, angry and frustrated or even fearful it helps enormously to seek out the support of a counsellor.
Not knowing what to do or how to respond to such emotions and situations often make us feel helpless and stuck. This is when a Counsellor can be a great support. A Counsellor provides support, understanding and will work directly with you to find the right approaches to manage the current crisis and stressors in your life.
Psychiatrists are medical doctors who specialise in diagnosing and treating mental illness. They tend to treat complex and serious mental illness with the use of medications, and have a clinical understanding of physical and mental health, and how they affect each other.
Psychologists are experts in human behaviour. They use scientific methods to study the factors that influence the way we think, feel, learn and behave. Psychologists work in a variety of settings with a vast range of people: they deal with everything from depression, anxiety and eating disorders to relationship problems and personal growth.
Counsellors use talk-based therapy to help people to develop self-understanding and make changes in their lives. A counsellor will allow you to talk through your personal concerns, provide guidance and support, give perspective, and teach coping strategies to people experiencing a significant change in life, stress and anxiety, illness, loss and grief, learning difficulties, behavioural problems, substance abuse, relationship breakdowns, and so on. Every therapist has a different personality and style, so it's about finding someone who you feel comfortable with. For counselling to be effective and beneficial to a client, it really comes down to the quality of the client-therapist relationship. Having a prestigious title and a more expensive fee does not equal to a more effective and better outcome.
Individuals seek Counselling for a wide range of reasons. Generally, it is because something is troubling them in their lives and they feel unable to change or resolve the issue themselves, and they need someone to talk it through. Sometimes the problem is persistent and interferes significantly with their day-to-day lives, at other times the problem seems to come and go yet there is an underlying awareness that things could be better. Speaking to a counsellor can assist you to see things from different perspectives. The way we perceive things affect the way we feel, and the way we feel about certain things affects the way we behave. A counsellor will walk through the journey with you and explore that 'unknown path' together.
Everything you share in the course of our sessions will be strictly confidential; however, there are a few circumstances (as required by law) in which your counsellor may be required to breach confidentiality:
Yes, a counsellor take notes during or after each session to support their understanding and to keep track of the client's progress. These notes are stored in a private and secure location, and a client may ask to view their records if they wish. We retain client records for seven years from the date of the last session.
No, you do not need a referral from your GP to see a counsellor. Feel free to call or book online for an appointment with one of our friendly and highly-experienced counsellors.
No, if you prefer to call and book over the phone that’s great. We would be delighted to talk to you and find the time that works for you. It also gives me the opportunity to find out a bit more about you, and give you an idea of what to expect from our counselling services.
Payment is taken at the end of your session. For face-to-face appointment, you can pay by cash or credit card with no surcharge fees. Mobile payments (Apple Pay, Google Pay, Samsung Pay etc) also accepted. If your session is via telephone or online video chat, we will process your payment using PayPal. We will use your card details in the consent form and we will not share any of your personal or card details to anyone under any circumstances.
We will give you a call or email, and talk through the process with you. Essentially, this covers how to find our office, complete an informed consent form, and your reason for seeking support. If you have any questions you may ask us on the phone or email, and we will try our best to assist you.
Your appointment time is reserved specifically for you. Once your appointment is confirmed and if under any circumstances, you decide to cancel your appointment, please notifies us at least 24 hours in advance. Failure to do so may attract penalty and the centre has the right to charge you a cancellation fee of $50.00. This cancellation fee can be waived if you have a valid reason(s) such as hospital emergency or under life-threatening circumstances. For more information, please refer to our Service Policy.
Unfortunately, the answer is no. Being able to claim the Medicare Rebate may sound like a benefit, as you save some money, but that's not really the case. As Medicare only covers almost half of the cost, you are still required to pay between $80 to $120 depending on the psychologist you see. At Live Your Story Counselling Services, we keep our fee as affordable as possible at $80 per session. That's what you have to pay out of your pocket anyway even if you're eligible for Medicare rebate. Having said that, we are an accredited provider for a number of private health funds in Australia. Check out this page for more information about health funds rebate.
"At Live Your Story Counselling Services, we acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present".
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Please note that Live Your Story Counselling Services is unable to provide face-to-face counselling sessions during this time; however, there is the option to conduct sessions securely and confidentially via video conferencing. If you wish to make an enquiry, please get in touch with us via the 'contact us' page. Thank you.